An honest walkthrough of what happens when you work with me — from the first conversation to the system running in your business.
The fit call.
Fifteen minutes, video, free. I ask about your business and where the friction lives. You ask whatever you need to. By the end, one of two things is clear: implementation is the right shape for what you need, or it isn't, and I tell you what would help more. It's free because if I can't tell you in fifteen minutes whether this is for you, I shouldn't be charging you for the diagnostic.
The diagnostic.
Ninety minutes, video, £500. We start by walking through your business — how the work actually moves, where the friction is, which tools are doing what. I take notes throughout. By the end of the call, we've mapped the workflows worth automating and roughly what each would look like as an agentic system.
Within forty-eight hours, I send you the implementation plan: a written document covering each workflow, the architecture I'd build, the priority order, and a fixed quote for the build phase. The plan is yours to keep whether or not you continue — buyers who don't proceed have used it as a roadmap to build internally or with someone else, and that's fine.
The week between.
You read the plan. You sit with it. You ask anything that doesn't make sense, push back on anything that doesn't fit. If you decide to commission the implementation, we book the build phase together — typically starting soon after the diagnostic.
Before the kickoff session, you'll need to set up Claude Pro (£17/month direct to Anthropic — I don't earn anything from it) and grant me time-limited access to the tools the implementation will touch. I send a short setup checklist when we book.
The build phase.
A scoped build phase, with weekly walkthroughs. The first is the kickoff: we go deep on the first workflow, agree on the build approach, and I start building the same day. Between sessions I'm in the build — writing the agents, wiring the integrations, testing on real data from your business. Each subsequent session is a walkthrough of what's been built that week, followed by adjustments and a sketch of the next piece.
Partway through, you're using the early agents in your real work. By the end of the build, the full system is running. You drive every session — I show you what's there, you tell me what's working and what isn't, we adjust on the spot.
The handover.
The final session is the handover. We walk through every workflow, every agent, every wired integration. I show you the controls — how to pause an agent, how to update a prompt, how to add a new connection. You get the full documentation: a written walkthrough of what was built, how it runs, and what to do if any piece needs adjusting later.
The system is yours to drive. No black box. No dependency.
After.
Two weeks of email support included. If something breaks or stops fitting, you tell me, I fix it. Small adjustments are part of the engagement.
Beyond that, you own the system. The system is built to be stable; ongoing support is for evolution, not maintenance. If you want it — quarterly tune-ups, new workflows added as your business changes — that's available as a separate engagement. Not required.